FAQs

The health and safety of our customer’s + employees is our highest priority. Each employee wears new gloves when handling desserts. All employees wear masks + we ask that anyone who enters our stores do so too. Our team sanitizes after every transaction. Each employee fills out a daily healthy questionnaire and are taught to stay home, if feeling unwell. Your treats are meticulously sealed and packaged to ensure freshness and health + safety.

We offer local delivery in Santa Rosa, Napa, + San Francisco via Doordash, Uber Eats, and Postmates.

If you live nearby one of our stores, please CLICK HERE to go to our local store ordering platform to see if local delivery is available for your address.

You may also visit the delivery app of your choice for daily deliveries.

View what we're baking now on our STORE MENU

If there is one thing we know, it’s sweet stuff. We base all of our desserts from our 14 main flavor profiles. From those flavors, 58 dessert items are created! We carry Cupcakes, French Macarons, Whoopie Cookies, Cakes, Cruffles, Ice Cream Sammies, Cookie Cake Shakes and Frosting Shots.

Cupcakes and most desserts are best served at room temperature.

However, see answer to next question for more details.

All desserts are best the day they are purchased, since we bake fresh daily.

Buttercream frosted cupcakes will hold up well if stored in an air-tight container for 1-2 days at room temperature.

Cream cheese frosted cupcakes should be stored in an air-tight container in the refrigerator for 1-2 days (the fridge will dry the cake out the longer it’s stored).

Cruffles will keep refrigerated up to 7-14 days since they are enrobed in chocolate to preserve them.

Whoopie Cookies and Macarons will keep 3-4 days, airtight in the fridge, served at room temp.

Ice Cream Sammy’s...can be kept in the freezer. Maybe someone out there needed to hear that?

Frosting shots can be stored in the fridge and served after coming to room temperature.

Oh boy are those two words the cause of much confusion around these parts!

Sift classifies DELIVERY much like your Friday night pizza delivery. A driver (such as DoorDash) grabbing your bag of treats and delivering a couple miles away to your door. Can even be delivered same day! We offer local delivery in SANTA ROSA, NAPA + SAN FRANCISCO. Click HERE to order for local delivery (opens in a new window). 

SHIPPING on the other hand is done by FedEx 2-DAY air. Shipping packages usually arrival at the destination in 2-4 days. You can also upgrade to overnight shipping in the checkout page. Click here to see our BEST SELLERS for nationwide shipping!

Yes, of course! We can handle a wide range of programs from smaller, custom gifts to very large, detailed, gifting programs.

We've worked with Fortune 500 brands, international brands as well as local, family-owned brands near and dear to our heart.

We have been shipping dessert gift boxes for 14 years so we have a lot of experience under our belt. We'd love to chat with your further about your needs for holiday, employee appreciation, or a new product launch.

Please view our CORPORATE GIFTING PAGE

We offer a variety of custom desserts for gifting (with a minimum purchase of 1-4 dozen depending on the dessert).

-Add a logo to Cruffles, Cupcakes or Cookies!

-Custom color your own French Macarons or Cupcakes

-Custom design your own gift packaging needs

-We generally do not make custom fondant designed cakes/cupcakes

-Due to Covid, us and many of our vendors are short staffed so lead times tend to run much longer. Please contact us well in advance of your event.

All custom work orders must be paid at time of order. Order is non-refundable and non-exchangeable within 7 days of pick-up date.

While we are not a full service wedding bakery, we do offer all the sweet basics to create the dessert bar of your dreams!

You can place your order for desserts directly through one of our three dessert bar locations in Sonoma County, Napa Valley and San Francisco.

Looking for dessert bar inspiration? Click here.

Our dessert bars are customized and priced individually based on the needs and complexity of their design.

Please contact your nearest Sift location for pricing + information.

Although we don’t technically know the answer to this, we like the saying, “Everything in moderation...except for dessert, have seconds!”

Yes! Click here to see our Gluten Free / Vegan Shipping Menu

We offer gluten free cupcakes in all locations everyday. We offer a Vegan, dairy-free, organic cupcake in stores daily! (Brownie Bliss and check here for any other menu items currently available in our local stores).

Unfortunately, we do not make sugar-free dessert items. 

All of our French Macarons are naturally gluten-free, and available in store. We offer gluten-free vanilla, and chocolate Cupcakes. Some of our Cruffles are available vegan and most Frosting Shots are available GF as well.

For Allergens, please see the following questions

Please be aware that our kitchen prepares food that contains nuts, dairy, eggs + wheat. We cannot guarantee that a product has not come into contact with these allergens.

Click HERE for a full list of our allergens.

CHECK GIFT CARD BALANCE HERE

This will open a new window (check pop-up blocker).

- Enter your card number listed on the back of the gift card and click "Check Balance".

If you get an error message stating The Card Number that you entered appears to be invalid, please try again. Also, try removing the last 4 digits of the card number and click Check Balance, this should fix the error.

SHIPPING FAQs

We offer flat rate shipping of $11.95 for FedEx 2-DAY AIR.

You also have the option to upgrade to overnight when you select your shipping date during checkout.

OH NO! Sorry for the inconvenience. We're here to help!

Please take a picture of the outside of the box and the inside (noting where the damage took place). Then please send us an email to shipping@siftdessertbar.com OR use the CONTACT FORM on the bottom of this FAQ page.

Please include:

- Your Name and/or Recipients Name

- Order #

- Package Arrival Date

- Condition/Missing Items

- Images of damage or contents of package

Thank you

Yes! Click here to see our Gluten Free / Vegan Shipping Menu

Unfortunately, we do not make sugar-free dessert items. 

All of our French Macarons are naturally gluten-free, and available in store. We offer gluten-free vanilla, and chocolate Cupcakes. Some of our Cookie Dough Cruffles are available vegan.

For Allergens, please see the following questions

Generally, our products arrive within 2-4 days of placing your order! 

You will have a chance to select your arrival date and upgrade to overnight in the checkout cart.  

We ship Mon-Thurs so if you place an order outside of those days it will take longer. 

Our products ship using FedEx 2-DAY air and are freshly baked, flash frozen and snuggly packed for their journey. 

If you are ordering for an event, we suggest planning for your order to arrive early and keeping it in the freezer until it's the event day!

Please check your tracking information for details or email us at shipping@siftdessertbar.com

Not at this time, but check back soon!

We do however, ship our newest addition to our gift boxes: Slab Cakes! They are 3 layers, almost 2lbs of deliciousness slices of cake big enough for 2-4 people to share. 

Seriously though...you don't need to share. ;)

Yes, of course! We can handle a wide range of programs from smaller, custom gifts to very large, detailed, gifting programs. 

We've worked with Fortune 500 brands, international brands as well as local, family-owned brands near and dear to our heart. 

We have been shipping dessert gift boxes for 14 years so we have a lot of experience under our belt. We'd love to chat with your further about your needs for holiday, employee appreciation, or a new product launch. 

Please view our CORPORATE GIFTING PAGE

Oh boy are those two words the cause of much confusion around these parts! 

Sift classifies DELIVERY much like your Friday night pizza delivery. A driver (such as DoorDash) grabbing your bag of treats and delivering a couple miles away to your door. Can even be delivered same day! We offer local delivery in SANTA ROSANAPA + SAN FRANCISCO. Click HERE to order for local delivery (opens in a new window). 

SHIPPING on the other hand is done by FedEx 2-DAY air. Shipping packages usually arrival at the destination in 2-4 days. You can also upgrade to overnight shipping in the checkout page. Click here to see our BEST SELLERS for nationwide shipping!

Congrats! Our treats are best devoured today!

However, we know that's not always possible. So feel free to keep them in the freezer if you plan on storing them for more than a couple days (give them plenty of time to get to room temp before serving!). Otherwise, just pop them in the fridge in the packaging they came in and consume within 1-2 days.

Cruffles can be stored in the fridge up to 10-14 days due to the chocolate enrobing!

Macarons can be stored in the fridge 3-4 days.